Condiciones generales de venta

GENERAL TERMS AND CONDITIONS OF SALE

1 DEFINITION

The parapharmaceutical, cosmetic, and hygiene products described in clause 3.1 shall be marketed by PromoFarma Ecom S.L. (hereinafter PromoFarma), whose identification and contact details are as follows:

• Data controller / Corporate name: PromoFarma Ecom, SL
• Registered office: Av. Diagonal 534, 6º, 08006, Barcelona, Spain
• Tax Identification Number (NIF/CIF): B65130122
• Public Registry: Registered in the Mercantile Registry of Barcelona; Volume 40,021, Folio 13, Section 8, Sheet number B-310,366, 1st Registration
• E-mail: clientes@promofarma.com

2 PURPOSE

The website https://www.promofarma.com/, as well as the mobile application (hereinafter the “Portal”), constitute a digital platform co-operated by Promofarma Ecom, S.L (hereinafter PromoFarma) and by Helena Abreu Unipessoal Lda (hereinafter “Farmacia Central” and jointly with PromoFarma, the “Sellers”) through which the Sellers offer a wide range of parapharmaceutical, aesthetic, cosmetic, and hygiene products, among others, through exclusive promotions of limited duration. Farmacia Central also offers pharmaceutical products, the commercialization of which is governed by independent general terms and conditions of sale (https://www.promofarma.com/es/legal/contract)

The commercialization of parapharmaceutical, aesthetic, cosmetic, and hygiene products by PromoFarma is subject to the conditions set forth in this document (hereinafter, the “Conditions”).

PromoFarma reserves the right to make modifications and/or updates to these Conditions, of which the customer will be previously informed.

These Conditions constitute a contract entered into between PromoFarma, on the one part, and the user who places an order on the Portal with PromoFarma, on the other part. Before finalizing any order on the Portal, the user is invited to read and accept these Conditions. Once the user checks the corresponding box during the process, acceptance of these Conditions will occur, with both parties declaring and acknowledging their legal and executive capacity, that the user is of legal age (>18 years old), and that they have previously read and understood the content thereof.

All communications with the final customer by PromoFarma will be carried out electronically.

3 OPERATING CONDITIONS OF PROMOFARMA.

3.1 COMMERCIALIZED PRODUCTS AND/OR SERVICES

The Sellers offer users a platform that allows them to purchase pharmaceutical products not subject to medical prescription (offered and sold exclusively by Farmacia Central), as well as parapharmaceutical, cosmetic, and personal hygiene products marketed in Spain. The contracting party with the user for products offered by Farmacia Central will be Farmacia Central. The contracting party with the user for parapharmaceutical, cosmetic, and personal hygiene products offered by PromoFarma will be PromoFarma, and shall be subject to the specific general terms and conditions of sale for the sale of said products indicated in the "Purpose" section above.

In accordance with Regulation (EC) No 726/2004 of the European Parliament and of the Council of 31 March 2004 laying down Community procedures for the authorisation and supervision of medicinal products for human and veterinary use and establishing a European Medicines Agency, and Directive 2001/83/EC of the European Parliament and of the Council of 6 November 2001 on the Community code relating to medicinal products for human use (as amended), as well as corresponding national legislation and any other applicable laws and regulations, including the promotion and/or marketing of the products in question, no product subject to medical prescription nor any product whose marketing is not authorized in Spain will be offered for purchase on the Portal.

3.1.1 GLASSES AND REPLACEMENT CONTACT LENSES

1. PromoFarma makes available to its users the possibility of purchasing reading glasses (also referred to as "magnifying glasses" or "pre-assembled prescription glasses") and replacement contact lenses. By purchasing glasses and contact lenses, the customer confirms that these have been prescribed by an optician or ophthalmologist and that they visit them for an eye check-up at least once a year. The prescription that the user enters during their purchase must be the one that the optical professional or ophthalmologist has prescribed. Entering a prescription different from the one prescribed and any damage this could cause to their visual or general health is the sole responsibility of the user. PromoFarma limits itself to making available and selling the contact lenses or glasses in accordance with the orders received from the user, which are presumed valid; therefore, the user is recommended to place the order while having the updated prescription from their vision professional in front of them. PromoFarma will not be liable for any eventual error in the prescription delivered by the ophthalmologist or optician to the user, nor for the health consequences generated by said error due to the use of glasses or contact lenses purchased from PromoFarma. There will be no prior examination or evaluation of the user's eyesight by the seller, but exclusively a sale of reading glasses or replacement contact lenses based on the prescription fixed by the optical professional or ophthalmologist, transcribed by the user in the order.
2. Particularly in the case of contact lenses, the customer agrees to purchase contact lenses that have already been tested and fitted by a vision professional, exempting PromoFarma from liability for any health damage they might cause. If the user has changed the brand of contact lenses, it is essential that their ophthalmologist or optician verifies their adaptation. Contact lenses require special care; appropriate care and cleaning instructions must be carried out as recommended by the user's optician or ophthalmologist or by following the instructions found in the product information. The correct application and handling of contact lenses is the sole responsibility of the user.
3. PromoFarma does not act through the Portal as a vision professional; therefore, it will not provide professional guidance regarding visual symptoms or problems that the user may allege, whether before or after using the purchased products, be they contact lenses, glasses, or others such as contact lens solutions. In these cases, faced with symptoms such as discomfort, watery or red eyes, vision changes, eye or head pain, or irritation, the customer is recommended to consult their ophthalmologist or optician and must suspend the use of the contact lenses, glasses, or vision-related products they are using until that time. PromoFarma is not responsible for the lack of adaptation to the glasses or contact lenses that the user may have purchased.
4. PromoFarma expressly recommends that users of contact lenses and glasses visit a specialist ophthalmologist or optician once a year to have their eyesight checked.
5. The withdrawal and return policy applies to the purchase of glasses and contact lenses, as well as the warranty established in these conditions. In particular, contact lens packs that have been unsealed, opened, used, or handled will not be returned. Regarding glasses, only those that are in perfect condition, scratch-free, and without modifications to their frame, with original lenses, in their original packaging, and with all accessories they may have, including the box or cloth if any, will be returned.

3.2 CONTRACTING PROCEDURE

3.2.1 ECONOMIC CONDITIONS

The price of the commercialized products is indicated next to the descriptive sheet of each of them, the legal tender Euro (€) being used in all cases.

All product prices are included alongside the rest of the product description and are publicly accessible, without the need to be registered as a user.

All prices shown are final prices, expressly including the applicable tax or fees based on the destination country of the product at the time of purchase, without prejudice to the fact that the user will have itemized information on the price of the product at all times.

The user will purchase cosmetic, parapharmaceutical, and personal hygiene products on the Portal, which will be added to their virtual cart. The Portal will indicate the most economical price among those available.

In the case of offers or promotions on cosmetic, parapharmaceutical, and personal hygiene products, the prices indicated for each product are the prices applicable to the marketing of said product in each specific promotion, taking each promotion as an individual reference, and PromoFarma does not guarantee that the indicated prices will be equally applicable to other similar promotions carried out at another time.

Once an order has been placed by the user and the corresponding payment has been made through any of the payment methods made available by PromoFarma, an email will be sent to the final customer containing all information relating to the products purchased, their unit price, applicable taxes, as well as the total purchase price and the place of delivery thereof.

In any case, the payment of financial amounts via the Internet will be carried out through the platform provided by an external financial entity, which will in all cases be hosted on a website under secure SSL protocol. For identification, confirm that the web address of the page from which you are going to make the payment begins with https://.

The Portal makes available to the user the possibility of securely storing all data necessary to make payments, so that it is only necessary to enter them during the first purchase, it being sufficient in subsequent processes for the user to enter a series of identifying data. To guarantee that the Sellers do not have access to the user's payment data and that absolute security and confidentiality of such information is guaranteed, the secure payment platform of the company Adyen (https://www.adyen.com) is used, which allows, with complete and absolute security, the storage of the card data used to pay, so that future purchases will be much faster and simpler, only requiring the entry of the last 4 digits of the card and the card type for each purchase.

In any case, the purchase will only be effective when PromoFarma receives payment confirmation from the secure payment service provider (Adyen). If the transaction is rejected for any reason by said entity, or the full amount corresponding to the order total is not provided (including management fees and bank transfer commissions), the order will be suspended, informing the final customer that the transaction has not been completed.

Finally, the user has all purchases made up to that point available through their private area. In addition, they may request the corresponding invoice for the purchases made by writing to us at the email address clientes@promofarma.com, specifying their ID card (DNI) or identification document.

By accepting these Conditions, the user is informed about the possibility of receiving the invoice in paper or electronic format. Once the user requests the invoice, they must indicate how they wish to receive it, and PromoFarma will send it within 5 business days. If an electronic invoice has been requested, the user will receive it at the email address provided through the user account. If the user requests the invoice in paper format, they must indicate to PromoFarma the postal address to which they wish the invoice to be sent.

In accordance with current legislation, we warn you that we will not be able to modify the invoicing of sales made subsequently. Therefore, the invoice will be issued in the name of the account holder who actually placed the order; thus, the customer must ensure they place the order under the correct name, as duplicate invoices cannot be issued to be sent to third parties, nor can they be issued after the warranty period has elapsed.

3.2.2 PURCHASE PROCESS

The user who intends to purchase a parapharmaceutical, aesthetic, cosmetic, and hygiene product through the Portal must follow the following procedure:

1. Once the customer has accessed the Portal, they must select the products they wish to purchase, it being very important to review their description, as well as their characteristics, conditions, method and term of delivery, and their final price before starting the purchase procedure.
2. Immediately following, the customer must start the electronic purchase process by adding the product to the shopping basket, pressing the “Add to my purchase” button, and then proceeding to press the “Buy” button.
3. Next, the Portal itself will carry out a price comparison process against its database, offering the user the most recommended options based on the selected items and their location.
4. Once the purchase option for the “best basket” is located, the user will be able to access the detailed data of the order placed, in particular the shipping costs and the origin of each of the products that make up the shopping basket.
5. In order to customize their purchase and have all the customer data to carry out the shipment, it is necessary to be registered on the Portal, for which it is sufficient to fill out their real and truthful data in the form that will be shown.
6. Finally, the customer only needs to enter the desired payment method (PayPal or credit or debit card). At no time will we act from PromoFarma as payment service providers nor will we have access to your bank details, these being directly managed by the corresponding banking entities in our payment gateway.

Once these steps are completed, to all intents and purposes, the purchase contract shall be deemed signed between the user and PromoFarma.

3.2.3 ORDER CONFIRMATION AND INVOICING

The customer will automatically receive a confirmation email from PromoFarma describing the entire purchase made, as well as its characteristics, without prejudice to the fact that they will have all order information in their private area within the Portal, which can be accessed by entering their registration email and password. If you do not receive the confirmation email, please check your spam folder.

In the event that the final customer selects products that are part of specific offers and/or promotions alongside permanent catalogue products within the same purchase process, the system will automatically offer the delivery or collection option for the product that is most economical and, in any case, results in savings for the final customer.

When the user has an account, they have access to all invoices that have been entered into the user account. The user can also contact PromoFarma customer service to determine how to obtain an invoice issued by PromoFarma.

In accordance with current legislation, the user is informed that the invoice cannot be modified once the sale has been made. Therefore, the invoice will be issued in the name of the account holder who actually placed the order. Consequently, the user must ensure that the order is placed under the correct name, as it will not be possible to issue duplicate invoices to send to third parties.

3.3 PRODUCT DELIVERY PROCEDURE

The products purchased by the user will be delivered to the home address indicated in the form provided for that purpose during the contracting procedure.

The different shipping methods offered are described below.

3.3.1 SHIPPING TO SPAIN

Home delivery is available for shipments within the peninsular territory and the Balearic Islands, excluding the Canary Islands, Ceuta, and Melilla. Once the purchase order is confirmed, the order preparation and its delivery to the carrier will proceed. The user will receive the order placed at the address indicated during the purchase process.

This delivery method carries certain associated shipping costs, which may be borne by the user depending on the amount of the order placed. The user will be informed prior to payment of the order of the shipping costs applicable in each case.

Information regarding the delivery date, as well as the specific cut-off time before which the order must be placed to guarantee delivery within this period, will be clearly indicated to the user on the Portal. In any case, PromoFarma will put all its effort and dedication into delivering the purchased products on the indicated date. However, in the event that exceptional circumstances or force majeure events beyond the Sellers' control should occur and prevent the supply of the products within the indicated period, to the extent permitted by applicable legislation, the Sellers cannot guarantee said delivery period, especially when the user resides in hard-to-reach or high-risk areas. However, the user is informed that PromoFarma will in all cases make its best efforts to deliver the products within the planned period. Users who select this type of shipping, unless otherwise indicated on the Portal, will not have to pay an extra cost as a result of this choice.

It is the responsibility of the user to provide correct, precise, and necessary information for the correct delivery of their order. If the user has provided invalid or incomplete delivery details that may lead to the return of the order and its subsequent shipment to a new address, the costs associated with the return and subsequent shipment will be the sole responsibility of the user.

The order will be considered delivered at the moment the order has been made available to the user, materialized by the control system used by the carrier. If the user purchases several products with different delivery dates, the total products purchased will be delivered on the date agreed for the products with the longest delivery date. The user assumes any, and exclusively, risks associated with the orders from the moment they are made available to them.

Regardless of the shipping option selected, the return procedure will be the same in all cases, as described in these Conditions.

3.3.2 INTERNATIONAL SHIPPING

The Portal allows purchases of parapharmaceutical, hygiene, and cosmetic products from any country, regardless of whether it is a member of the European Union or not, with products being sent by PromoFarma through standard transport agencies. Without prejudice to this, there are certain countries, cities, populations, and/or islands to which shipments are not made, nor will PromoFarma make product shipments to them, which will be indicated by PromoFarma before proceeding to purchase the product.

In any case, and before finalizing the purchase, PromoFarma will inform the customer regarding the maximum delivery time of the order and the total cost of said shipment, without prejudice to the fact that both may be subject to changes depending on the delivery destination and the particular circumstances that might be associated with the delivery.

In no event shall PromoFarma be responsible for any customs duties that might apply, nor for the possible retention of the shipment at the customs of the destination country because the entry of its contents is restricted in the destination country, it being the responsibility of the end user, before making the purchase, to verify that the purchased products comply with all local legal requirements, as well as what customs expenses must be paid in order to receive the product.

The conditions relating to shipping costs and product delivery conditions are stipulated in clause 3.3.1 above.

3.4 OFFERS AND PROMOTIONS

PromoFarma may launch offers, additional discounts, and/or promotions regarding the cosmetic, parapharmaceutical, and personal hygiene products offered, which will have a specific duration period, being subject in all cases to the temporary requirements or limitations or availability expressly indicated in each specific offer.

In no case is the transfer of the account between different people authorized, and it may be canceled as soon as it is detected.

3.5 REGISTRATION CONDITIONS

As indicated in the Terms of Use, only natural persons, and under no circumstances legal entities, can create an account and place an order. The conditions for registering as a user of the Portal are governed by the Terms of Use available at the following link: https://www.promofarma.com/es/legal/terms

4 DISTANCE CONTRACTING

In accordance with the provisions of Article 23 of Law 34/2002 of July 11, on services of the information society and electronic commerce, contracts entered into electronically will produce all the effects provided for by the legal system when consent and the other necessary requirements for their validity concur.

In any case, the electronic support on which these Conditions are contained, entered into electronically, will be admissible as documentary evidence in the event of a dispute between the Parties.

For these purposes, it will be understood that following all phases of the registration process and, where appropriate, the payment of the corresponding economic amount, necessarily implies the provision of the consent required for contracting.

Likewise, and in accordance with the provisions of Article 27 of Law 34/2002 on services of the information society and electronic commerce, all information relating to it is made available to users prior to the start of the contracting procedure, which will only apply if the user decides to proceed with the purchase through the Portal of products commercialized by PromoFarma.

4.1 PRIOR INFORMATION

These Conditions are available to all users of PromoFarma from the following link https://www.promofarma.com/legal/contract, freely and free of charge.

Access to the contracting process is completely free, without any additional associated cost, apart from those required for the user to have an Internet connection.

All commercialized products are perfectly described in the product sheet made available to customers, it being understood that those matters that have not been expressly indicated therein are not included.

PromoFarma, as an Information Society service provider, will archive the electronic document in which this contract is formalized. Said electronic document will be accessible to the user through the link that will be provided as an annex, from where it can be downloaded and printed by the end user and where these conditions will be included.

PromoFarma will introduce appropriate and sufficient technical means to identify and correct technical errors in information management as soon as it falls under its responsibility.

The language in which the contracting procedure will be processed and in which this contract is formalized will be, unless otherwise indicated, Spanish (Castilian).

4.2 LIMITS ASSOCIATED WITH SALES

All our campaigns have a specific duration time, which can be reduced by the sale of all available stock, which will be indicated by PromoFarma.

In the event that the sale of the product is subject to any type of limitation, whether temporary or due to availability of product units, said limitation will be duly informed in the description of the specific product so that the user has full knowledge before proceeding to purchase the product.

The customer can purchase any of the products marketed on the Portal at any time, provided that, in the case of products with some type of limitation, the promotion in question has not ended or the stock has not been consumed and this has been informed through the Portal. In the event that the purchase period does not end before the time of completion of the campaign, PromoFarma reserves the right to cancel said purchase, for having been made outside its validity period.

In the event that PromoFarma becomes aware that a certain product cannot be commercialized in a certain country, they will not allow its purchase from said country, nor shipping to said country. However, PromoFarma only guarantees this control in the event that the product is purchased and shipped within the State of Spain.

4.3 REFERRING FRIENDS

Users registered on the Portal can sponsor friends and family and obtain gift vouchers according to the Terms of Use, which can be consulted at the following link: https://www.promofarma.com/es/legal/terms

4.4 GIFT VOUCHERS AND PROMOTIONAL CODES OF PROMOFARMA

PromoFarma reserves the right to deliver gift vouchers and/or promotional or discount codes to its users, as it deems appropriate. The use of these may be subject to minimum purchase amounts or other restrictions that will be informed at all times in the client's private area and will depend on each type of gift voucher or promotional code.

Once the promotional code has been entered in the field intended for its purpose, it will become a gift voucher within the customer's private area and will share the same characteristics mentioned here as those stipulated in these conditions.

In any case, and unless otherwise indicated in the customer's private area, all gift vouchers or promotional codes will be limited to a single use and will not be exchangeable for cash. In this sense, we inform you that the excess of the gift voucher will not be saved for future purchases, so it is recommended to use the gift voucher for purchases equal to or greater than its value.

PromoFarma may carry out specific promotions that have the purpose of regulating the allocation of gift vouchers to those users who make a certain purchase. In the event that once the purchase in question has been made by the user, the assigned gift voucher is not loaded into their account due to some type of operating system incident, PromoFarma will only load the corresponding gift voucher after receiving notice of the incident from the interested user. Likewise, once the notice is received and before proceeding with the effective allocation of the gift voucher, PromoFarma will have to verify compliance with the specific conditions of the promotion, the purchase intent, and the non-cancellation thereof. However, those notices received or processed by PromoFarma after the validity date of the gift voucher in question will be considered made outside the conditions of the promotion, the allocation of the gift voucher not corresponding to the user in that case.

4.4.1 PROMOFARMA GIFT CARD

PromoFarma offers its customers the option to purchase gift cards on the Portal. Gift cards can only be used to purchase non-pharmaceutical products provided by PromoFarma. These cards are non-transferable and non-exchangeable for cash. PromoFarma is not responsible for the loss, theft, destruction, or unauthorized use of a gift card.

This card will expire 10 years from the purchase of the card. The use of the gift card may be subject to minimum purchase amounts or other restrictions that will be informed at all times at the time of purchase.

Once the gift card code has been entered in the field intended for its purpose, it will become a gift voucher within the customer's private area and will share the same characteristics mentioned here as those stipulated in these conditions.

The excess of the gift voucher will not be saved for future purchases, so it is recommended to use the gift voucher for purchases equal to or greater than its value.

In the event that the user proceeds to cancel their purchase, in which they had used a gift card for the total payment of the products purchased, PromoFarma will refund the amount in gift voucher format into the user's account. In the event that the user proceeds to cancel their purchase, in which they had used a gift card for the partial payment of the products purchased, PromoFarma will refund the amount paid with the gift card in gift voucher format into the user's account.

5 WARRANTIES AND RIGHT OF WITHDRAWAL

5.1 WARRANTIES

The Sellers guarantee that all items offered on the Portal are original brand products, with a manufacturer's warranty and without any defect, counting with their legally recognized warranty periods.

Parapharmaceutical products (medicinal products, not considered medicines), cosmetics, food, and beauty products are perishable and consumer goods and, therefore, do not have a warranty if they have begun to be consumed or if the best-before/expiration date established for them has passed. They are covered by a return warranty protected by law due to their nature as consumer goods. Therefore, once the products are collected, or in the case of products delivered to the customer's home, returns will only be accepted in the event of presenting a defect independent of the final customer or a factory defect, as long as the product has not been opened.

The rest of the products marketed by PromoFarma have the minimum legally established warranty period, which will be determined by the very nature of the product.

However, and given the specific characteristics of the products commercialized, customers must bear in mind that these, being mostly aesthetic, food, and parapharmaceutical products, have their corresponding expiration and best-before dates, guaranteeing in any case that at the time of marketing the products have a sufficient period for consumption.

In the event that the marketed product shows any damage, please contact PromoFarma customer service immediately through clientes@promofarma.com, to indicate the procedure for returning the product. At the time the defects thereof are verified. When the goods, digital content, or services delivered or supplied by PromoFarma are not in conformity with the contract by not meeting the established subjective or objective requirements, the user may demand their alignment through repair or replacement (unless one of these options is impossible or disproportionate), a price reduction, or termination of the contract, all within the terms and conditions established in the applicable regulations. PromoFarma will respond to the lack of conformity of the good during the periods and under the conditions legally established. In the same way, the consumer is subject to compliance with the requirements and deadlines provided in the legislation for the exercise of these rights. These procedures will in no case entail a cost for the customer.

To claim and enforce the warranty, the consumer can contact both PromoFarma and the manufacturer of the product within a general period of 3 years from delivery of the product and always subject to the conditions and limitations set forth in the applicable regulations and the characteristics of the product, as stated in this clause. If the defect or lack of conformity manifests itself after 2 years from delivery of the product following purchase, the customer must prove to the manufacturer or seller that the fault, defect, or lack of conformity already existed when the product was delivered (existed from origin).

5.2 RIGHT OF WITHDRAWAL

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, users are informed of the following aspects:

All users can exercise their right of withdrawal within a maximum period of 14 calendar days from the moment the product was received, which must be exercised directly against PromoFarma. The user who wishes to exercise their right of withdrawal regarding the purchase made must follow the following steps in all cases:

1. The user must communicate to PromoFarma their desire to exercise their right of withdrawal through any of the customer service channels, writing to clientes@promofarma.com, or requesting it through the right of withdrawal form that can be found at the following link: Withdrawal Form, or, if preferred, sending any other unequivocal statement that they wish to exercise their right of withdrawal. Once received, PromoFarma will inform the user how to proceed with the return of the product, even before starting the contracting process described in these conditions.
2. The user must assume the direct costs of the return, informed in all cases by PromoFarma during the process. Likewise, any possible damage or deterioration of the product during transport and the derived responsibilities will be assumed by the user.
3. In the case of sealed products that are not suitable for return due to health protection or hygiene reasons, the user must deliver the product duly packaged, unsealed, and without clear signs that it has been opened, used, and/or handled. Once the product is received, if any type of handling, damage, or sign that would lead to the assumption that the product in question has been handled, opened, modified, altered, or if there were a risk of it is detected, the product in question will be returned immediately to the final customer by cash-on-delivery postal shipment, with the user assuming the shipping costs. In this sense, the return of all those products that are intact and do not present any type of handling of the protective film of the box or wrapper will be accepted.
4. In the case of products that require opening and use in order to know if they function properly, they must be in perfect condition and with all their wrappers and packaging, as well as documentation and original elements that came, where applicable, with the product. If the user does not proceed in this manner, or if the product has suffered any damage, the user accepts that the product may suffer a depreciation or that, where applicable, PromoFarma may reject the exercise of the right of withdrawal by the user and that the return will not be processed due to failure to comply with these conditions.
5. Once the request to exercise the right of withdrawal is received, the system will send an email confirming that it has received the request. Subsequently, it will proceed to restore the economic amount paid (including, where applicable, delivery costs and minus the direct costs of return if the transport offered by PromoFarma was used) within a maximum period of 14 calendar days from the moment of receipt of the right's request and receipt of the purchased product. In any case, the credit of the economic amounts will be made through the medium used by the user to make the initial payment, unless the user indicates a different one and in which case they may incur additional costs.

In the same way and in accordance with current regulations, it will not be possible to exercise the right of withdrawal in those cases in which products made to the consumer's specifications or clearly personalized are acquired, or which, by their nature, cannot be returned or may deteriorate or expire quickly. Likewise, it will not be possible to exercise the right of withdrawal when products that are already unsealed are not suitable for return due to health protection or hygiene reasons.

In the event that the user proceeds to cancel their purchase, in which they had used gift voucher(s), or exercises their right of withdrawal on any of the products purchased using gift voucher(s), PromoFarma will refund the corresponding gift voucher, reactivating it in the user's account.

5.3 RESPONSIBILITIES OF PROMOFARMA

PromoFarma is committed to ensuring in all cases that the content, data, or information regarding the products or services offered on its website are reliable, truthful, and accurate.

PromoFarma will proceed to correct, replace, or delete content that violates the rights of third parties as soon as technically possible once it becomes aware of it. Likewise, PromoFarma encourages visitors who detect content that breaches the Terms of Use or these Conditions to contact PromoFarma through legal@promofarma.com to expedite the application of the corresponding remedies.

5.4 CUSTOMER SERVICE

PromoFarma, as co-responsible for the Portal in charge of the commercialization and sale of the products, offers a customer service in Spanish, available 5 days a week, from Monday to Friday, from 09:0