Real users' opinions

Overall rating

Overall rating

4,5/5

stars

Based on 45682 opinions

stars
5/5
Everything went well

Sarah H. 26/11/24

stars
4/5
All good and good prices, the only thing I do not like is to receive several packages with distance in time and the delay that some products have. It is not that it is inconvenient but it would be convenient to inform the customer of these delays and how many shipments will be.

Marta G. 26/11/24

stars
3/5
They are not very fast in the preparation of orders... If there is an urgent need for medication, it is better to go to the physical pharmacy.

Patricia M. 26/11/24

stars
5/5
What I like: I got my order very fast; costumer service is excellent.

Barbara M. 26/11/24

stars
5/5
Prompt delivery in good condition.

Sabine F. 26/11/24

stars
2/5
I bought two sashes. One came in wrong. The description photo does not match the model. And the other girdle came used. The box opened and the seals opened. The after sales service is also very bad. They do not respond to my messages. I keep complaining and I will re-evaluate if they improve their service

Iker S. 26/11/24

stars
5/5
Everything fast, delivery on time and very well packed.

JOSE M. 26/11/24

stars
5/5
Fast delivery, everything as described.

Alexander L. 26/11/24

stars
1/5
I placed an order taking advantage of a flash offer on the web, of 3 units I ordered only 1 arrived because, apparently, during shipping two were lost from inside the box. I was given two options: replace the units that didn't arrive or get my money back. Obviously I chose to receive the two "lost" units because the price was very good, but they unilaterally refunded my money and that was that. When I asked for explanations, they told me that they no longer had any more units of the product even though they were still selling it at a much higher price on their website. Very bad, PromoFarma, very bad, that customer service that does not do what it promises, then a zero. Good prices can be found on a thousand websites, so what we value as buyers are extras such as treatment and response to problems, which in your case, has been nefarious.

Eli E. 26/11/24

stars
5/5
Speed and efficiency

MONICA C. 26/11/24

stars
5/5
It is not easy to combine the products in the order to come from the same pharmacy to avoid shipping costs

Oscar O. 26/11/24

stars
5/5
I bought several items and the package arrived with one item missing. I contacted them and they immediately solved it. I have made several purchases with them and I am very happy. This is the first time that I missed a product in the order but they immediately solved it. Good after-sales service that until now I did not know.

Javier C. 26/11/24

stars
5/5
PromoFarma complied with the shipment date but Seur was quite bad because on the day of delivery there was no one at home but then it took several days to deposit it at the place of collection

AGUSTIN R. 25/11/24

stars
3/5
I am happy with the speed of delivery. What I don't like is that you see the product at a price and when you calculate the basket, the price of that product has always gone up. So many times I do not end up making the purchase because it is more expensive

Ana M. 25/11/24

stars
5/5
The order arrived as ordered and within the promised time frame.

Jose J. 25/11/24

stars
5/5
The purchase was easy and the shipping was fast

Nada M. 25/11/24

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2/5
To pay for a shipment of a few grams 18 € , i consider it a near theft.

Luigi P. 25/11/24

stars
5/5
Fast delivery. Everything was perfect

Marta O. 25/11/24

stars
5/5
Very fast service.

Gema A. 25/11/24

stars
5/5
Efficiency and punctuality.

Juan A. 25/11/24

stars
4/5
My Lost and Found always arrives in the time you indicate

Ana M. 25/11/24

stars
5/5
Pricing and speed of order delivery

María C. 25/11/24

stars
5/5
Very good prices and shipping on time and without any problems. Thank you

Viridiana C. 25/11/24

stars
4/5
The offer and speed. Offer a good "showcase".

Maria T. 25/11/24

stars
2/5
They sent me the wrong measurement and I couldn't tell until I opened it

Alicia D. 25/11/24

stars
5/5
Everything perfect and without problems.

Francisco G. 25/11/24

stars
5/5
Fast, convenient and good prices. No hassle. Good packaging

MARTA V. 25/11/24

stars
5/5
The products are always reasonably priced, the use of their website is easy, they give loyalty points and shipping is very fast. Recommended and safe.

Enrique E. 25/11/24

stars
5/5
Good products, good prices and excellent service

Marta C. 25/11/24

stars
5/5
Speed of service

Maria J. 25/11/24

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